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*These statements have not been evaluated by the Food and Drug Administration.
This product is not intended to diagnose, treat, cure, or prevent any disease.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@sandlandsleep.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@sandlandsleep.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sandlandsleep.com.
Refund Policy — The Good Sleep Guarantee
Last updated: July 16, 2026
This Refund Policy applies to purchases made on sandlandsleep.com, operated by Sandland Holdings LLC ("Sandland," "we," "us").
The Good Sleep Guarantee
We want Sandland to work for you. If you are not satisfied with your first order for any reason, we will refund it in full — including what you paid for shipping. No questions asked, and no need to ship anything back.
How it works
Eligibility window: Request your refund within 30 days of the delivery date of your first order (as shown by carrier tracking).
What's covered: The full purchase price of the products in your first order, including any shipping charges you paid. Taxes are refunded as required by law.
First order only: The Guarantee applies once per customer and household, to your first order with us. Subsequent orders are not covered by the Guarantee except as described below for subscriptions.
No return required: Keep the product, share it, or discard it — we do not require returns on Guarantee refunds.
Final-batch and discounted products are fully covered. The Guarantee applies regardless of any batch, best-by, or promotional pricing noted on the product page.
How to request a refund
Email hello@sandlandsleep.com from the email address used on your order, with your order number (e.g., #SL57xxx). We process approved refunds to your original payment method within 3 business days of approval; your bank or card issuer may take an additional 5–10 business days to post the credit.
Subscription orders
You can cancel your subscription at any time (see our Subscription Policy).
Unshipped renewal orders: If a subscription renewal charge processes before you cancel and the order has not yet shipped, contact us and we will cancel the order and refund the charge in full.
Shipped renewal orders: Once a renewal order has shipped, it is not refundable under the Guarantee (which covers first orders only), but if anything is wrong with the order we will make it right — see below.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, incorrect, or does not arrive at all, this policy's limits do not apply — email us at hello@sandlandsleep.com within 30 days of the expected delivery date and we will replace the order or refund it in full, at your choice.
Fair use
We reserve the right to decline refund requests that we reasonably determine to be fraudulent or abusive (for example, repeated first-order Guarantee claims across multiple accounts or addresses). This does not limit any rights you have under applicable law.
Chargebacks
If you believe a charge is incorrect, please contact us first at hello@sandlandsleep.com — we resolve billing issues quickly, usually within one business day.
Questions
Sandland Holdings LLC
Email: hello@sandlandsleep.com